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Compliments, Comments, Concerns and Complaints

NHS South Norfolk Clinical Commissioning Group is committed to responding to all comments and concerns raised by patients living in the South Norfolk area about the care and support they receive.

The CCG investigates and record Compliments, Complaints, Comments and Concerns from patients and members of the public. This process allows for an overarching awareness of all local issues and concerns, and for the opportunity of shared learning alongside our colleagues at other Clinical Commissioning Groups in Norfolk.

All comments and concerns are initially handled by the Complaints team at the NHS South Norfolk Clinical Commissioning Group. To contact them:

  • Tel: 01603 595857
  • Email snccg.complaintsservice [at] nhs.net
  • Address: NHS South Norfolk Clinical Commissioning Group, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG
The NHS South Norfolk Clinical Commissioning Group Complaints Policy can be viewed here
 
If you wish to wish to raise a concern or make a complaint about Continuing Healthcare, these are handled by Norfolk Continuing Care Partnership, and can be submitted to the following contact details:
 
  • Norfolk Continuing Care Partnership, Lakeside 400, Old Chapel Way, Broadland Business Park, Norwich, NR7 0WG or email norwichccg.nccpchccomplaints [at] nhs.net
If you need to raise issues about the care you receive from your Doctor (GP), Dentist, Pharmacy or Optician you will need to contact the Local Area Team at NHS England.