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Compliments, Comments, Concerns and Complaints

NHS South Norfolk Clinical Commissioning Group is committed to responding to all comments and concerns raised by patients living in the South Norfolk area about the care and support they receive.

The CCG is working with NHS North and East London Commissioning Support Unit to investigate and record Compliments, Complaints, Comments and Concerns from patients and members of the public. This process allows for an overarching awareness of all local issues and concerns, and for the opportunity of shared learning alongside our colleagues at other Clinical Commissioning Groups in Norfolk.

All comments and concerns are initially handled by the Patient Services Team at the NHS North and East London Commissioning Support Unit Anglia. To contact them:

  • Tel: 01603 595857
  • Email NELCSU.AngliaComplaints [at] nhs.net
  • Address: NHS North and East London Commissioning Support Unit, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG.

If you need to raise issues about the care you receive from your Doctor (GP), Dentist, Pharmacy or Optician you will need to contact the Local Area Team at NHS England.