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Social Media Policy


The @SouthNorfolkCCG Twitter account is managed by the Communications and Engagement department of the Clinical Commissioning Group, on behalf of colleagues across the Clinical Commissioning Group.

If you follow us, you can expect tweets covering some or all of the following:

  • Alerts about new content on our other communication channels (our website, Facebook, publications, Ministerial speeches, publicity campaigns etc)
  • Invitations to provide feedback on specific issues on which we are consulting
  • Information from our GP clinical leads and senior management team about what they’re doing
  • Occasional live coverage of events


If you follow @SouthNorfolkCCG we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource wasting spam handling and so that you can easily identify other key Twitter users that we think are relevant to our industry and government in who we follow. However, being followed by the CCG does not imply endorsement of any kind.

We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavor to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

We will read all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the Clinical Commissioning Group.

We cannot engage on issues of party politics or answer questions which conflict with data protection policy.

The usual ways of contacting NHS South Norfolk Clinical Commissioning Group are detailed in the ‘Contact Us’ section of our website.