-A A +A
Main Switchboard: 01603 257000

Supplier information

CCGs and CSUs are required to use an Integrated Single Financial Environment (ISFE) to procure and pay for any goods and services. Providers will need to raise their invoices either electronically through Tradeshift – https://www.sbs.nhs.uk/supplier-einvoicing, or via post to:

NHS South Norfolk CCG

06Y Payables K895

Topcliffe Lane

Phoenix House



Please visit https://www.sbs.nhs.uk/supplier-good-invoicing-practice for information on how to raise an invoice and what your invoice should look like. From here, you will need to include further information specific to the area you are invoicing. For example:

  • Primary Care GP practices will have an assigned practice code to include on all invoices – e.g. D82012
  • Acute invoices should include their unique provider reference – e.g. Q01234
  • Discharge to assess invoices need to include the patient’s D2A reference – e.g. D2ASNCCG1234
  • Continuing healthcare invoices need to include the patient’s NFK reference – e.g. NFK 001234

Do not include any Patient Identifiable Data (e.g. date of birth, initials, NHS number etc.) as this is a data protection breach as set out in Information Governance guidelines. The invoice will be immediately removed from the CCG’s financial ledger and remain unpaid.

For further invoicing information regarding a specific area, please use the CCG contacts below:

Primary Care – Samuel.Higgins [at] NHS.net 01603 257078

Acute – Andy.Cook4 [at] NHS.net 01603 595834

Community Healthcare – James.Grainger1 [at] NHS.net 01263 738125

Mental Health – L.Dewing [at] NHS.net 01603 257087

Discharge to Assess – Kris.Harrison [at] NHS.net 01603 257050

Spot Placements and Neuro Rehabilitation – Kelly.Smith27 [at] NHS.net 01603 257176

Learning Disabilities – Charlotte.Burgess1 [at] NHS.net 01603 257059

Corporate Costs – Samuel.Higgins [at] NHS.net 01603 257078

For any Continuing Healthcare (CHC) invoicing information, please use the Norfolk Continuing Care Partnership (NCCP) contact – NorwichCCG.CHCInvoiceValidation [at] NHS.net 01603 257243

To set up a supplier account or update bank details, please contact agcsu.financesupport [at] nhs.net

Payment runs take place on a Wednesday for South Norfolk CCG, with additional runs for contracted payments and bank holidays when necessary.